Terms and conditions

In placing an order with us we acknowledge your acceptance of our Terms and Conditions.

Our Prices

We reserve the right to increase our prices to reflect any increases in our costs.
Prices are as stated on the website at the time of ordering and payment.
We reserve the right to cancel any orders due to non-payment or errors caused by computer software.
Site wide sales may exclude certain brands/products at our discretion.

Delivery

Once we have despatched the fish it is the customers’ responsibility to make sure they are in to receive the fish. Please only place an order if you will be home on the given day to sign for the delivery.
We cannot be held liable if you are not in on the day to receive the fish. If you are not there when the driver calls they will be taken to the local depot where you will need to arrange to collect them.
An adult must be in to sign for the delivery.
Please make sure any damaged goods are stated for when signing for the delivery. By signing for the delivery you accept they are in good condition.
There are sometimes delays out of our control due to weather, traffic and accidents, please call us if your delivery is late but we do still need you to be available for the delivery due to it being livestock.
We will only ship out fish we feel are healthy and will not send the fish if we feel they are not strong enough for delivery.
Upon arrival please note some fish can appear unwell and be lying down. This is a usual reaction to stress and once acclimatised should recover.

Security

We here at Miyuki Aquatics do not have access to your payment details, these are sent directly to our payment provider and are therefore not stored by us. We do not sell or pass on any of your personal details to any other third party. We will only contact you by phone if it is regarding your order with us. If you place an order with us we may in the future email you with any special offers on the site but you have the option to withdraw from this service at any point.

Cancellations

If you need to cancel an order please contact us as soon as possible before dispatch day. We cannot be held responsible once they have left our property.

Returns

For livestock: We are unable to accept any returns on livestock due to the complex procedure for transporting them. So please make sure you order the correct fish and have checked their requirements and compatibility with your existing stock. We do offer guarantees on our fish but only if they are signed for on the first attempt to deliver them. We must have photographic evidence of any fish you have lost during our guarantee period and we will either refund or replace the fish depending on your preference and our stock. We do not refund postage.

Important Information

Please make sure you research the fish before you add them to the aquarium and contact us if you have any queries regarding compatibility. We cannot be responsible if you add the wrong fish to the aquarium so please do your homework! Wherever possible please quarantine your new arrivals. We cannot be held responsible for existing livestock.

Privacy Statement and our Information

This is the website of Miyuki Aquatics

Company- Miyuki Aquatics Limited

Director- Jacob Nagle

Our postal address is:

4 Holwell hyde

Cole Green Lane

AL7 3DJ

Telephone: 07812993434

We can be reached via e-mail at MiyukiAquatics@gmail.com

We do not store any customer financial information, nor do we share it with any third parties

We collect the e-mail addresses of those who communicate with us via e-mail.

If you have placed an order with us we may occasionally send through information on special offers on the site, you can opt out of this service.

If you do not want to receive e-mails from us in the future, please let us know by sending an e-mail at the above address.

If you supply your postal address on-line you will only receive items for which you provided your address.

Persons who supply their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, unique identifier information (e.g. customer number or password) that we maintain about them, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g. name, address, phone number) that we maintain about them.

Consumers can access this information by e-mailing the above address.

We do not store credit card details nor do we share customer details with any 3rd parties.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number

Use of Cookies on our Site

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on this website:

Session Cookies: which are temporary cookies that remain in the cookie file of your browser until you leave the site, and Persistent cookies: which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

How we use Cookies on our site what information we collect

In our utilisation of Aquatics to Your Door for online ordering, cookies are built into the software for the purpose of maintaining cart contents, registrations and collection of generic data.

We also use website analysis software. This information helps us understand customer interests and helps us improve our website. A cookie is used to store small amounts of information. The cookie does not contain personal details. We do not sell, give, or trade the statistics they store to any 3rd parties for data-mining or marketing purposes.

Session Cookies

To allow you to carry information across pages of our site and avoid having to re-enter information.

To allow you to maintain a shopping basket

Within registration to allow you to access stored information

Persistent Cookies

To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.